Returns & Refunds Policy

General Policy: No Refunds on Placed Orders

Once an order is placed and the 5% advance payment is made, the order is considered confirmed and enters production. Because we immediately begin sourcing materials and allocating resources, **we generally do not offer refunds or cancellations on confirmed orders.**

Exceptions for Returns/Replacements

We stand by the quality of our products. While we do not offer refunds, we are committed to ensuring you receive the products as ordered. We will offer a free replacement of affected items in the following specific cases:

• Damaged in Transit: If your order arrives with significant damage, please contact us within 48 hours of delivery with photographic evidence of the damage to the packaging and the products.
• Incorrect Product Received: If you receive a different product from what you ordered, please notify us within 48 hours. We will arrange for the correct items to be sent to you.
• Manufacturing Defects: If there is a clear manufacturing defect (e.g., incorrect engraving, structural flaws), please provide clear photos and a description of the issue. Our team will assess the defect and process a replacement if validated.

How to Initiate a Replacement Claim

To initiate a replacement claim for one of the reasons above, please follow these steps:

1. Contact our support team via WhatsApp at 919691045405 or email us at support@woody.co.in within 48 hours of receiving your order.
2. Provide your Order ID and a detailed explanation of the issue.
3. Attach clear photos or a video showing the damage, defect, or incorrect item.
4. Our team will review your claim and get back to you within 2-3 business days with the next steps.

Please note that minor variations in wood grain, color, or texture are natural characteristics of the material and are not considered defects.